In this episode of Operation Med Spa, Rebekah and Janelle delve into the critical role hiring plays in maintaining and strengthening a med spa’s culture. They explore the importance of involving team members in the interview process, the ethics of social media screening, and the lasting impact of both good and bad hires on team dynamics.

Rebekah and Janelle emphasize that hiring isn’t just about the opinions of leadership. Including team members in interviews fosters a sense of investment and ownership, as these are the individuals who will work closely with new hires. Diverse perspectives help catch potential red flags that one person might overlook, ensuring a more comprehensive evaluation.

The hosts discuss their candid views on researching candidates through public social media profiles. They agree that while it may seem judgmental, if the information is publicly available, it provides insight into a candidate’s character beyond the interview room. Their approach underscores the importance of authenticity and professionalism, even in personal online spaces.

Janelle shares her experiences with hires that didn’t work out, illustrating how one bad decision can disrupt team culture. These lessons have made her more diligent, turning her into a "private investigator" during the hiring process. Both hosts acknowledge that bad hires can create a form of hiring "PTSD," making future decisions more cautious and collaborative.

Rebekah highlights tools like motivational-based interviewing guides and professional networks that can streamline the hiring process. They stress that hiring isn’t a solo endeavor—recruiters, team input, and structured frameworks can all contribute to making confident, culture-positive decisions.

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