The Great Friends Podcast
WITH JOHN WHEELER
The Burnout Epidemic: How Much Are You Writing Left-Handed?
In the latest installment of "The Great Friends Podcast," host John Wheeler, CEO of Alpha Aesthetics Partners, engages in an enlightening conversation with Janelle Cordtz, the Director of Operations at Alpha. Janelle, renowned for her expertise in medical spa operations, brings an impressive background, including a significant tenure at Skin Spirit, where she progressed from clinic manager to Northern California regional manager.
This episode is a treasure trove of insights for anyone in the medical spa industry or interested in operational excellence. Janelle delves into the intricacies of med spa operations, sharing her vast knowledge and experience. One of the key highlights is the discussion around the five crucial questions to include in a patient survey, a tool integral to understanding and enhancing customer experience. Janelle's approach to creating a Net Promoter Score survey provides listeners with a practical guide to identifying and nurturing promoters of their medical spas.
Beyond metrics, the conversation takes a deep dive into gamifying KPIs, an innovative approach to engaging and motivating staff. This technique not only drives performance but also fosters a dynamic and enjoyable work environment. Culture and leadership, essential elements of any successful operation, are also dissected, providing a well-rounded view of the operational landscape.
Additionally, Janelle touches on an often-overlooked aspect of the industry - burnout. Her insights into recognizing and addressing burnout are invaluable, especially in high-pressure environments like medical spas. It’s a testament to her holistic understanding of the operational challenges and solutions within the industry.
Listeners will appreciate Janelle’s expertise, articulated in a manner that’s both accessible and actionable. Her blend of practical advice, seasoned experiences, and innovative strategies makes this episode a must-listen for those striving to excel in med spa operations or any service-oriented business.
John Wheeler's interview with Janelle Cordtz is not just a conversation; it’s an educational journey through the world of medical spa operations, brimming with wisdom, innovative ideas, and practical tips for success. Tune in for an episode that promises to enhance your understanding of medical spa operations and equip you with strategies for cultivating a thriving business environment.
Janelle Cordtz stands as a seasoned expert in the world of medical spa operations, currently holding the pivotal role of Director of Operations at Alpha Aesthetics Partners. Her journey in the industry is marked by over a decade of extensive experience at Skin Spirit, where she evolved from a clinic manager to the Northern California regional manager. This progression underscores her deep understanding of the nuances and challenges of running successful medical spas. Janelle's expertise encompasses a broad spectrum of operational aspects, from patient engagement strategies to staff motivation and leadership. She is particularly adept at creating effective patient surveys and gamifying key performance indicators (KPIs), techniques that foster both client satisfaction and team productivity. Janelle's approach to management is holistic, addressing both the technical and human elements of operations. Her blend of strategic thinking, operational acumen, and focus on staff well-being positions her as a respected leader and innovator in the medical spa industry.
